The User Experience (what have we started!)
It seems like fate, just when you get onto the topic of something you really believe in, it appears everyone conspires to really emphasise why you believe what you believe. We are a regular user of a remote desktop service application. Fantastic product, works, doesn’t require weekly updates, doesn’t require you to re-learn the user interface every week (unlike some on-line presentation software we USED to use), really great product. Yesterday, my opinion changed, they have just released their latest version, the interface is as black as polished ebony, and quite frankly, is depressing to use. What I really want to know is who gets the final say on what the user (or paying customer) really wants! From my recent experience it appears anyone but the users themselves.
In software development, (assuming the software meets the client’s business requirements), the UX should be king, long live the UX!
